At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

WHAT WE ARE LOOKING FOR

We are looking for a Customer Service Rep who will be responsible for providing the highest level of customer service excellence to customers while operating within Guerbet’s company guidelines.  He/she will be primarily responsible for managing all aspects of the order entry and management process for customers of Guerbet.  The individual will be responsible for ensuring that the needs of all customers are met in a timely and professional manner.

The role is busy and varied, and demands an excellent approach to organizing workload as the role involves working under pressure and meeting tight deadlines.

YOUR ROLE

• To process all orders that arrives within the division on a daily basis so that orders arrive with the customer as quickly as possible.
• To respond to all telephone requests and queries in a timely manner, ensuring that a high level of professional service is provided to customers at all times.
• To resolve any invoice queries in a timely manner, ensuring that customer receive a satisfactory resolution as quickly as possible.
• To maintain and update individual accounts files, ensuring that all information retained is accurate and up to date.
• Conduct pre-order checking to ensure that every order that is process meets internal regulations and ensuring that all contract orders have signed contracts before processing.
• To liaise with internal and external parties including distributors, ensuring that a high level of professional service is provided at all times.
• To carry out departmental tasks as identified for each day, following all procedures accurately in order to maintain high standards at all times.
• To assist in a customer service capacity in other product areas of the department, ensuring that the division operates as effectively as possible.
• Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information. 
• Enters and maintains database records of customer profiles and prepares and maintains status reports. 
• Processes and adjusts database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests.
• Maintains knowledge of company products and customer service processes.
• Administration of all customer orders correctly and in adherence to Order Administration policies and procedures.
• Ensure complete accuracy of order upon sending to finance
• Ensure that all Service Level Agreements and KPIs are met per given job task.
• Adhere to all policy and procedure at all times, and escalates to Team Leader/Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company.

YOUR BACKGROUND

• Min. 3 to 4 years of experience in fast paced customer service department (medical/pharmaceutical experience is ideal)
• Fluent Spanish and advanced English is a must, additional language would be a big asset
• Experience in an inbound call center environment, retail, or any other customer/social service venue
• Maturity and patience to deal with Customers requiring immediate solutions is essential
• An excellent telephone manner and ability to deal with customer orders and queries in a helpful, efficient and friendly manner.
• Demonstrated excellence in written and oral communication.
• Must possess strong interpersonal, analytical and organizational skills.
• Flexibility to cover extra working hours when needed. (Holiday or Illness)

Reason to join US

Much more than a Competitive salary,

We offer continued personal development. When you join Guerbet, you :

• Are choosing a global leader with recognized expertise in diagnostic and interventional imaging, 
• Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
• Are joining a company where we value diversity of talents coming from various horizon.

We # Innovate # Cooperate # Care #Achieve at Guerbet. 

Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com or you can also call this number +19843443717