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Date:  Mar 15, 2023
Location: 

Princeton, US

Job Type:  Long-term/regular

 Head of Field Service M/F (28069)

 

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

 

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

 

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

 

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

 

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

 

WHAT WE ARE LOOKING FOR

This person will manage the performance of NAM Field Service organizations including responsibility for revenue growth.

 

YOUR ROLE

  • Direct and lead the internal service teams and field service manager to meet company goals in revenue and expense.

  • Maximize customer satisfaction by using staff to effectively solve customer problems.

  • Develop service procedures for injector systems and Urology to manage and run the service organization.

  • Determine manpower requirements for service to support our installed base.

  • Prepare budgets and forecast of revenue and expenses to manage the operation of the service and organizations.

  • Develop and project short and long range plans to improve the performance of the injector business as it relates to service and support.

  • Work with Field Service Manager on short and long term plans to improve product serviceability and efficiency of repair process.

  • Establish service offerings to generate revenues to meet corporate goals.

  • Responsible for recruitment, selection and training of service personnel.

  • Develops and maintain relationships with key strategic partners.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Assures all regulatory compliance issues are being followed in the department’s activities.

  • Ability to negotiate and close national service agreements.

  • Works in collaboration with sales organization to close regional service agreements.

  • Ability to negotiate and close contracts with external partners needed to support Guerbet FSE’s.

  • Collaborates with global executives on implementing new initiatives to increase brand awareness and revenue.

  • Responsible for developing relationships with key external partners.

  • Accustomed to working in a team environment.

 

YOUR BACKGROUND

  • Bachelor’s Degree required; Master’s Degree Preferred

  • 5+ years Service Management or comparable experience with strong understanding of functions and procedures

  • Ability to interpret financial data and utilize data to make sound business decisions

  • Strong interpersonal skills including ability to communicate effectively with individuals and groups, with clinical and non-clinical colleagues

  • Experience establishing and maintaining effective relationships both internally & externally departments and organizations

  • Ability to build cross functional relationships within all levels of the organization

  • Experience developing and implementing strategic plans

  • Experience managing budgets and expenses

  • Ability to analyze data and KPI’s to drive incremental business & operate more efficiently

  • Ability to develop business cases and present financial data

  • Strong presentation, written and verbal communication skills

  • Strong analytical, negotiation, and influencing skills

  • Ability to develop accurate short and long term plans, forecasting, and conduct business analysis

  • Strong project management skills

  • Demonstrated contract negotiation skills

WHY GUERBET? 

  • 4 weeks of PTO 

  • Exempt-employee benefits start on start date, non-exempt benefits start a month after hire 

  • Competitive 4% 401K match + 2% profit sharing contribution 

  • Tuition reimbursement program for ongoing education

 

Guerbet is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity or expression, age, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identify, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Guerbet. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process.

 

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com.

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