Customer Service Representative M/F (30854)

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

Summary of the position:

This position is responsible for delivering exceptional customer service to internal and external customers through phone and email communications while ensuring company quality standards are consistently met. Acts as a primary point of contact for customer inquiries, providing accurate product and service information, resolving issues efficiently, and maintaining a high level of customer satisfaction. Demonstrates strong multitasking, time management, and problem-solving skills to effectively prioritize responsibilities in a fast-paced environment. Coordinates the resolution of complex or unusual customer situations, collaborates with cross-functional teams, and serves as a liaison to address and resolve customer concerns. Committed to maintaining excellent service standards and fostering positive customer relationships through professionalism, responsiveness, and effective communication.

Essential Functions & Responsibilities
•    Serve as the primary point of contact for customers via phone, email, or chat
•    Respond to customer inquiries and provide accurate information about products, services, policies, and procedures
•    Resolve customer complaints and issues professionally and efficiently
•    Document customer interactions, concerns, and resolutions in company systems
•    Process orders, returns, credits, rebills, and account updates. 
•    Maintain a thorough understanding of company products, services, and promotions
•    Escalate complex issues to supervisors or appropriate departments when necessary
•    Follow up with customers to ensure issues have been resolved satisfactorily
•    Meet or exceed customer satisfaction, response time, and productivity goals
•    Handle customer accounts and maintain accurate records
•    Collaborate with internal teams to address customer needs and improve service quality
•    Educate customers on product features, benefits, and best practices 
•    Adhere to company policies, procedures, and compliance requirements
•    Identify opportunities to improve customer experience and operational processes
•    Maintain professionalism, empathy, and a positive attitude during all customer interactions
•    Requires successful completion of assigned training

Reason to join US

Much more than a Competitive salary,

We offer continued personal development. When you join Guerbet, you :

• Are choosing a global leader with recognized expertise in diagnostic and interventional imaging, 
• Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
• Are joining a company where we value diversity of talents coming from various horizon.

We # Innovate # Cooperate # Care #Achieve at Guerbet. 

Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com or you can also call this number +19843443717