Date:  Mar 27, 2024
Location: 

Milan, IT

Job Type:  Long-term/regular

  Customer Service Specialist  M/F (28943)

 

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

 

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

 

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

 

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

 

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube


Location: Italy, Milan


Permanent contract to be filled as soon as possible


Duties of Customer Service Specialist, with particular emphasis on operations aimed at ensuring :

 

  • The entry of sales orders with congruity check against current conditions 
  • The monitoring of shipments and deliveries in synergy with the warehouse
  • The management of returns and complaints
  • The drafting of commercial offers and contracts
  • Customer telephone assistance and communication management
  • Supporting the sales network
  • Updating customer master data and price lists in the management system in accordance with offers
  • The correct archiving of customer service documentation;
  • Invoicing support
  • Support in the management of inventory and purchase orders from the parent company

 

Relations with external suppliers :

 

  • Purchase orders for resale material and services related to the Customer Service area
  • Monitoring of deliveries to the local warehouse and interface with EMEA colleagues

 

Profile :

 

  • You have 5-10 years’ experience in the same function 
  • Experience in the same function in pharma companies
  • Italian mother tongue, good English
  • PC use, good Excel
  • SAP knowledge

 

Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.

 

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com or you can also call this number +19843443717