Date:  Feb 17, 2024
Location: 

Mexico DF, MX

Job Type:  Long-term/regular

 

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

 

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

 

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

 

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

 

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

 

​​​​​​​YOUR ROLE

  • Supervise, guide, coach, and motivate the local Technical Service Team.
  • Oversee the calibration process for instruments and tools used by both Guerbet's and third-party Field Service Technicians (FSTs) during equipment maintenance.
  • Conduct online monitoring and management of field services, in alignment with Sales Team needs, to ensure effective delivery of maintenance tasks, meeting customer requirements.
  • Provide support to the Customer Service team in opening service tickets and managing service dispatch processes.
  • Gather information and assist in techno vigilance (RA and QA) cases and investigations.
  • Offer technical support to Field Service Technicians (FSTs).
  • Coordinate the scheduling of preventive maintenance (PM) and calibrations in the maintenance management system (Genesis) to ensure compliance with defined PM levels.
  • Assist in the development of internal work procedures documentation.
  • Act to ensure the financial Key Performance Indicators (KPIs), such as OPEX budget and TS Sales margins, are kept in line to ensure business profitability.
  • Conduct visits to main customers to ensure service quality levels.
  • Support FSTs and Service Subcontractors in managing the flow of spare parts, including delivery, returns to the warehouse, identification, and proper usage.
  • Proactively contribute to the service delivery strategy by proposing new ideas and projects focused on quality improvement and cost reduction.
  • Monitor and achieve key performance indicators (KPIs) related to service, such as FST Utilization, PM Compliance level, First Time Fix, Incidents Closed in One day, Repeated Calls, and NPS (Net Promoter Score).
  • Act as a local technology evangelist, collaborating with other teams, to implement the Customer Experience project and provide additional options and capabilities to improve customer experience with Guerbet's products and services. This includes AI virtual assistants, QR codes, digitalized technical documentation, web portal access, IoT, etc

 

YOUR BACKGROUND

  • Technical degree is a must or Associate degree in Electronics, Engineering, IT, or Administration (desired).

  • Minimum 2 years of experience in customer relationship and service level areas.

  • Excellent interpersonal and communication skills; ability to effectively communicate with all levels of the organization.

  • Ability to thrive in a fast-paced environment with complex business scenarios.

  • Strong attention to detail and exceptional problem-solving skills.

  • Self-motivated, adaptable to changes, and results-oriented.

  • Consistently meet deadlines and respond to technical service requirements promptly.

  • Demonstrated leadership and team management abilities.

  • Proficient in relevant technical areas.

  • Strong organizational skills and attention to detail.

  • Effective problem-solving and decision-making capabilities.

  • Ability to adapt to changing priorities and work well under pressure.

  • Proficiency in using maintenance management systems and other relevant software.

 

 

Reason to join US

Much more than a Competitive salary,


We offer continued personal development. When you join Guerbet, you :

  • Are choosing a global leader with recognized expertise in diagnostic and interventional imaging, 
  • Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
  • Are joining a company where we value diversity of talents coming from various horizon.

 

We # Innovate # Cooperate # Care #Achieve at Guerbet. 

 

Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.

 

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com or you can also call this number +19843443717