Customer Service Representative M/F (28121)

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

The Customer Service Representative is responsible for providing best-in-class service and will work with internal areas to lead the Order Management Process for LATAM customers of Guerbet, accountable for providing the highest level of customer service excellence while operating within Guerbet’s company guidelines.

Main responsibilities, duties, or tasks:

• Corrects electronic order errors and investigates root causes.

• Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information.

• Monitoring the status of orders.

• Enters and maintains database records of customer profiles and prepares and maintains status reports.

• Processes and adjusts database for returned goods by entering orders, credits, etc. Within parameters, expedites emergency orders upon customer requests.

• Maintains knowledge of company products and customer service processes.

• Should possess a comfort level of working in an 800 line/computer/data entry (keyboarding) environment.

• Other duties as assigned with or without accommodation.

Skills & Qualifications

• Associate's Degree required - Bachelor's Degree preferred.

• 3+ years’ experience in a fast-paced customer service department (medical/pharmaceutical experience is ideal).

•Experience in an inbound call center environment, retail, or another customer/social service venue.

•Must possess strong interpersonal, analytical, and organizational skills.

•Demonstrated excellence in written and oral communication.

•Ability to work on projects with minimal supervision.

•Ability to communicate product alternatives to customers according to the commercial area instructions.

• Knowledge of JDE systems is a plus.

• Must be able to maintain multiple projects at one time.

•Fluent in English and Spanish - written and oral language skills required.

•Knowledge of Microsoft Office (Word, Excel, and Access).

Reason to join US

Much more than a Competitive salary,

We offer continued personal development. When you join Guerbet, you :

• Are choosing a global leader with recognized expertise in diagnostic and interventional imaging, 
• Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
• Are joining a company where we value diversity of talents coming from various horizon.

We # Innovate # Cooperate # Care #Achieve at Guerbet. 

Guerbet is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity or expression, age, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identify, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Guerbet. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com.