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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup

 

Customer Service Representative

The Customer Service Representative is responsible for providing best-in-class service and will work with internal areas to lead the Order Management Process for LATAM customers of Guerbet, accountable for providing the highest level of customer service excellence while operating within Guerbet’s company guidelines.

 

Main responsibilities, duties, or tasks:

 

• Corrects electronic order errors and investigates root causes.

• Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information.

• Monitoring the status of orders.

• Enters and maintains database records of customer profiles and prepares and maintains status reports.

• Processes and adjusts database for returned goods by entering orders, credits, etc. Within parameters, expedites emergency orders upon customer requests.

• Maintains knowledge of company products and customer service processes.

• Should possess a comfort level of working in an 800 line/computer/data entry (keyboarding) environment.

• Other duties as assigned with or without accommodation.

 

Skills & Qualifications

• Associate's Degree required - Bachelor's Degree preferred.

• 3+ years’ experience in a fast-paced customer service department (medical/pharmaceutical experience is ideal).

•Experience in an inbound call center environment, retail, or another customer/social service venue.

•Must possess strong interpersonal, analytical, and organizational skills.

•Demonstrated excellence in written and oral communication.

•Ability to work on projects with minimal supervision.

•Ability to communicate product alternatives to customers according to the commercial area instructions.

• Knowledge of JDE systems is a plus.

• Must be able to maintain multiple projects at one time.

•Fluent in English and Spanish - written and oral language skills required.

•Knowledge of Microsoft Office (Word, Excel, and Access).