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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup

 

Inside Tech Support & DS Specialist

Description

•    By phone, troubleshoots all customer requests for service by establishing cause of software and/or equipment failure.
•    Required to provide after-hours assistance when necessary
•    Determines plan of action to correct malfunction and escalates either to an Field Service Engineer or Digital Solutions counterpart
•    Prepares detailed service and failure records for all work performed
•    Ensures a high level of customer satisfaction through knowledge of Digital Solution offerings and injector/urology systems.
•    Effectively plans, organizes and prioritizes workload
•    Assures all regulatory compliance issues are being followed in the department’s activities
•    Provides assistance where needed throughout the service department
•    Cross-functional collaboration with other internal customers such as commercial, quality, engineering and production
•    Ability to work with hospital IT/PACS/systems administrators
•    Possesses working knowledge of hospital IT systems, DICOM, PACS and general injector & scanner/magnet interface knowledge.
•    Provide pre-sales support (such as travel with the Sales when needed/requested)
•    Support the management and planning of the Digital Solution deployment process:  support site-planning and installation details for this application, describing the deployment environment, creating and configuring technical deployment files, collecting information needed to install and configure the software application.  
•    Builds and develops strong partnerships with the customer base.

Education
  • 5 years of relevant Biomedical IT experience
Required Skills & Background

•    Network infrastructure (LAN, TCP / IP)
•    Virtualization (VMware), Container (Docker)
•    PostgreSQL
•    Webservice, JMS, WebServer
•    Windows / Linux
•    JAVA / J2EE and Spring
•    Experience in the Radiology field for 5 years
•    Well-versed with common Radiology IT systems and standards such as DICOM, HL7, PACS
•    Intermediate networking / TCP/IP skills
•    Expert in local radiology requirements as defined by local authorities, such as CMS, TJC    or ACR
•    Teaching/training experience preferred
•    Ability to travel nationwide when required

•    Hospital IT infrastructure (IHE, DICOM, HL7, RIS / HIS, PACS)
•    Knowledge of DCM4CHEE & MirthConnect
•    Presentation & customer management skills