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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup


APAC Customer Service Representative

Job duties


We are looking for a APAC Customer Service Representative for our regional office in Hong Kong. (Regular working schedule: Monday - Friday; 0900 - 1800)


Main Responsibilities


  • Handle Order-To-Cash transactions in SAP system, including made-to-order and consignment orders for APAC regions
  • Respond to customer’s enquiries in a timely and professional manner
  • Handle Export License and all shipping documents in compliance with regulatory requirement
  • Intensive communication with different internal stakeholders including plant, Regulatory, Quality, Planning to ensure all the orders/shipments comply with the requirement
  • Assist the Manager for reporting analysis
  • Other duties as assigned

Required Skills & Background


Educations & Experiences


  • At least 6 years’ experience in fast-paced customer service department providing order management support (medical/pharmaceutical experience will be an advantage) 
  • Working experinces in product manufacturing company 
  • Bachelor's Degree preferred 
  • Knowledge of supply chain and inventory management
  • Excellence in written and oral communication in English 
  • Detailed minded, must possess strong interpersonal, analytical and problem-solving skills
  • Highly self-motivated and able to work independently, a good team player
  • Must be able to maintain multiple projects at one time.
  • Fluent English, Cantonese and Mandarin. Additional Asian languages will be an advantage
  • Experience in ERP systems, preferably SAP
  • Proficient at Excel is preferred for reporting analysis and inventory management

Reasons to join us


Much more than a competitive salary, we offer continued personal development, we offer an interesting opportunity to join our International Team.


When you join Guerbet Group, you


  • Are choosing the world's leader in the technological sector of diagnostic and interventional imaging
  • Are joining our 2850 collaborators who are committed every day to offering innovative solutions to improve quality of patient's life in more than 80 countries all over the world
  • Are joining a company where we value our diverse team coming from various horizon


We # Achieve # Cooperate # Care # Innovate at Guerbet.