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Date:  Sep 7, 2023
Location: 

Mexico DF, MX

Job Type:  Long-term/regular

 

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

 

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

 

Achieve, Cooperate, Care and Innovate are the values ​​that we share and practice on a daily basis.

 

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

 

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

 

ROLE SUMMARY

Guerbet is hiring a new team member to join their Field Service department at our Mexico City location. The Field Service Technician will provide direct support to the customers for the maintenance of Guerbet's medical equipment and digital solutions. 

 

For this role, we are looking for candidates that have a technical degree with just a couple of years of experience.

 

YOUR ROLE

  • Train the customers on how to properly and safety operate the medical devices and digital solutions;

  • Actively work in the spare parts flow process to ensure the return of the material delivered to the field and under your responsibility (delivery, responsible usage and correct identification);

  • To fill in consistent and reliable technical service data in the maintenance management system (technical notes, spare parts usage, calibration info, checklists, labor timing, maintenance status, customer’s signature and NPS);

  • Support the maintenance process of the equipment inside the Repair Shop;

  • Actively work to ensure the achievement of the defined service KPIs: First Time Fix, Field Service Technician Utilization, Equipment Downtime, Incidents Closed in One Day, Preventive Maintenance Compliance and Repeated Calls Rating;

  • Participate in the team’s meetings and brainstorming to suggest new ideas and support in the continuous improvement process;

  • Managements of PM and Calibrations scheduling in the maintenance management system (Genesis) to reach the defined PM compliance levels;

  • Activelly work and support on Guerbet’s Customer Experience project (QR codes, WhatsApp, Web Portal, IoT, etc);

  • Act in accordance with EHS and Quality standards and needs.

 

YOUR BACKGROUND

  • Technical High School degree (Electronics, IT or Mechanics);

  • Good relationship skills in order to be in direct touch with our final customers (to listen to our customers, to be cordial and keep calm in the adverse or pressure situations);

  • Need to be comfortable to teach others, as this role is also responsible to provide operational training to the final customers;

  • Be collaborative with the customers and team mates to provide the best customer’s experience.

Guerbet is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity or expression, age, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identify, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Guerbet. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process.

 

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to careers@guerbet.com.

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