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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup

 

Field Service Engineer M/F, South Africa

Location: Johannesburg

 

Under the report of Country Manager South Africa, the Fiel Service Engneer perform installation, repair and preventive maintenance activities on all Guerbet products at customer locations. He/she wiill execute field activities in strict adherence to Quality System Procedures and requirements, utilize troubleshooting skills to determine equipment issues and restore equipment to proper operation.  

 

You will provide comprehensive documentation of service and performance testing completed; coordinate activities as an essential team member within a field organization to meet customer expectations.

 

Principal Responsibilities

 

  • Perform all field service activities in Strict Adherence to Quality System Procedures and requirements.
  • Work independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
  • Work closely with the Sales department for successful implementation of Guerbet products. This will include close coordination of all installations and product launch.
  • Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers.
  • Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
  • Travel, as required, to meet obligations relative to business and customer requests for service.
  • Execute electronic Service Requests to provide complete service documentation to the customer.
  • Accurately and responsibly manage and maintain service parts inventory, report daily all service activities.
  • Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
  • Complete and submit expense reports through on-line expense system within required time parameters.
  • Responsibly maintain and coordinate test equipment within proper calibration intervals.
  • Responsibly maintain company supplied vehicle (proper service, maintenance and mileage reporting).
  • Completion of TS administrative responsibilities & Health & Safety SOP implementation
  • Ensure adherence to training & quality procedures by the organization
  • Ensure the appropriate reporting of any customer complaints/product complaints according to Guerbet policies
  • Responsibly and accurately manage assigned service parts inventory, test equipment all assigned company assets.
  • Implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.

 

Education / Experience

 

  • Holder of a degree in electronics, certificate from accredited electronics school or equivalent 
  • A combination or education and experience in related field is an asset
  • At least 5 years field service experience in pharmaceutical, medical device environement
  • Technical field service experience requiring strong technical & excellent communications skills.
  • Demonstrated PC competency required in Windows with working knowledge of MS Office.
  • Proficiency in operating Windows based laptop with knowledge of MS Office software products.
  • Ability to communicate effectively and professionally with peers, company personnel and customers
  • Easy to resolve service issues and promote the company services internally and externally
  • Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
  • English language proficiency.
  • Valid Driver’s License.