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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup

 

IT Applications Specialist

Purpose

The purpose of the IT Applications Specialist is to provide training on the Guerbet digital product portfolio, and to provide back up support to the urology, injector and associated consumable products.  All training must be completed, to a documented competency level, in a clinical environment.  This will include documenting the training, issuing certificates for CE credits and answering internal and external customers questions about the equipment and associated consumable products.

Job Description

Provide on-site and remote training and support for customers.
Makes periodic post installation checks to ensure proper use of the installed equipment and software.  Answer any technical or feature related questions. 
Assists Sales in maintaining business at key accounts using informatics and capital equipment platform by advising injector specialists of any breakdown in communication, unresolved issues or any other situation that would threaten our consumable business
Customer focused with the ability to gain customer respect through knowledge of equipment, hospital environment and hospital information systems.
May be required to assist or complete installation, requiring manual assembly of components of the system.
Provide pre-sales support at customer site, conventions, etc. as requested by the sales team. 
Handle planning details for scheduled applications training, collecting information needed to install and configure the software application as required.  
Communicates extensively with users of this application, troubleshoot issues and perform support for levels I and II
Cross-functionally collaborate with other functions such as Sales, Marketing or R&D
 

Required Skills & Background

  • Bachelor’s degree preferred, associate’s degree in clinical or IT field required.
  • 5 years’ experience in hospital environment; clinical, bio-medical &/or IT
  • Clinical experience preferred in; radiology, cath lab, OR, etc.
  • Familiarity with CT, MR, IR, Cath Lab procedures, applications and workflow
  • Well-versed with common Radiology IT systems and standards such as DICOM, HL7, PACS
  • Expert in local radiology requirements as defined by local authorities, such as CMS, TJC or ACR
  • Teaching/training experience preferred
  • Hospital IT infrastructure (IHE, DICOM, HL7, RIS / HIS, PACS)
  • Training / teaching / certification methods
  • Working knowledge of hospital IT systems, DICOM, PACS and general injector & scanner/magnet interface knowledge.