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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup

 

Field Service Engineer - Baltimore

Description

Guerbet is a global leader in medical imaging with products and solutions for diagnostic imaging and interventional imaging. The Field Service Engineer position is a factory trained position that is tasked with the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical CT, MRI, and Angiographic contrast delivery devices and urological x-ray systems in a demanding hospital setting.  

Principal Duties and Responsibilities:

•    All field service activities are performed in Strict Adherence to Quality System Procedures and requirements.
•    Ability to communicate effectively and professionally with peers, company personnel, and customers to resolve service issues and promote company services.
•    Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
•    Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches.
•    Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers.
•    Daily reporting of all service activities.
•    After hours Phone support on a rotating schedule.
•    Travel, as required, to meet obligations relative to business and customer requests for service.
•    Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
•    Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.

Department Specific Function

•    Execute electronic Service Requests to provide complete service documentation to the customer.
•    Accurately and responsibly manage and maintain service parts inventory and all assigned company assets.
•    Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
•    Complete and submit expense reports through on-line expense system within required time parameters.
•    Responsibly maintain and coordinate test equipment within proper calibration intervals.
•    Responsibly maintain company supplied vehicle (proper service, maintenance and mileage reporting).
•    Proficiency in operating Windows based laptop with knowledge of MS Office software products.
•    English language proficiency.

Required Skills & Background

•    Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus.
•    Minimum four years X-Ray service experience.
•    Minimum four years field service experience.
•    Valid State-issued Driver’s License.
•    Technical field service experience requiring strong technical & excellent communications skills.
•    Demonstrated PC competency required in Windows with working knowledge of MS Office.