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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.

A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.

Guerbet (GBT) is listed on Euronext Paris (segment B – mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.

Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging. Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.

For more information about Guerbet, please go to www.guerbet.com  and follow Guerbet on Twitter @GuerbetGroup

 

Customer Service Representative

We are looking for an Customer Service Representative for our regional office in Hong Kong.

 

Main Responsibilities

  • Handle Order-To-Cash transactions in SAP system, including made-to-order and consignment order for APAC regions
  • Respond customer’s enquiries in timely and professional manner
  • Handle Export License and all shipping documents in compliance with regulatory requirement
  • Intensive communication with different internal stakeholders including plant, Regulatory, Quality, Planning to ensure all the orders/shipments to comply with requirement
  • Assist the Manager for reporting analysis and project engagement
  • Other duties as assigned

 

 

Skills & Qualifications

  • Demonstrated excellence in written and oral communication.
  • Detailed minded, must possess strong interpersonal, analytical and problem-solving skills
  • Passionate for challenges
  • Highly self-motivated and able to work independently, a good team player
  • Must be able to maintain multiple projects at one time.
  • Fluent English, Cantonese and Mandarin.
  • Experience in ERP system, preferably SAP
  • Bachelor's Degree preferred.
  • Knowledges on supply chain and inventory management

 

 

Educations & Experiences

  • At least 6 years’ experience in fast paced customer service department providing order management support (medical/pharmaceutical experience is a definite advantage).